Question 1

What file formats do you accept for artwork?

Accepted Answer

High resolution JPG, PNG or PDF please  For printed items, we recommend sending a high-resolution file which are print ready (vector file). If the file sent is low quality or jpeg, it may need to be re-drawn (and there will be a charge), we will let you know if this is the case before any work is completed.  When supplying artwork, please specify any CMYK or Pantone matched colours you would like to use. So we can be ensure consistency in your branding and artwork.

Question 2

WHAT LASTS LONGER, PRINT OR EMRBOIDERY?

Accepted Answer

Embroidery will always outlast any print (that we have come across), however that is not saying that print does not have its place.  Embroidery is stitched and has a stronger composition than print.  Printed garments can fall failure to fading or ‘peeling’ although this mainly in cases where the garment has been washed on a high heat or tumble dried.

Question 3

I CAN'T SEE WHAT I WANT ON YOUR SITE, IS THAT ALL YOU DO?

Accepted Answer

We have access to 1000s of products and only showcase the most popular items on our website. If there is something in particular that you are looking for please get in touch with us and we can offer a personalised quote. If you cant seen a workwear bundle that suits your needs contact us & we can create the perfect money saving workwear bundle ? package to suit your needs

Question 4

CAN YOU SUPPLY NON BRANDED CLOTHING?

Accepted Answer

YES!… we can offer a wide range of items with no manufacture branding on or embroidery or print. We even offer brands with tear out labels if your looking to start your own brand.

Question 5

CAN I ORDER SAMPLES?

Accepted Answer

We can offer samples for most products we supply. However, we are not able to offer a return on these items and they must be paid for in full.

Question 6

DO I GET A PROOF BEFORE GOING TO PRINT?

Accepted Answer

Yes! We will not start a project without your say so and artwork sign off.  All embroidered logos or printed clothing are all sampled and proofed with you before going to print.

Question 7

How can I pay for my order?

Accepted Answer

We accept payment by credit, debit card or Paypal

Question 8

Do you offer credit terms?

Accepted Answer

Yes, we have partnered with Klarna to offer our customers a credit facility so you can pay over 30 days or 3 months. Please choose this option when you check out of the website.

Question 9

CAN I BE INVOICED FOR MY ORDER RATHER THAN PAYMENT UPFRONT?

Accepted Answer

Our standard terms of business is payment on order or invoice.  However, we do offer customer accounts with 30-day payment terms. To be eligible for account consideration, we require a minimum commitment spend  per year before such a credit application is considered.

Question 10

DO YOU OFFER DISCOUNT FOR BULK ORDERS?

Accepted Answer

Yes we do.  Bulk orders for clothing begins at 20 units Mixed sizes & items

Question 11

IS THERE A SET UP FEE FOR EMBROIDERY?

Accepted Answer

There is a one off set up fee of £8.33+vat for a left chest logo & £20.00+vat for a large back logo for embroidery and print (if the logo needs to be redrawn).  This cost is for us to sample your logo and provide you with a proof. If you have any amendments we will resample once as part of this fee.  Any further amendments may incur further charges. Once we have your logo set up on file we wont charge for this again. We do offer free logo set up for embroidery on most of our popular workwear bundles.

Question 12

Which finish is best for my garment type?

Accepted Answer

For most garments we advise you have them embroidered as this lasts longer. For larger areas such as t-shirts screen printing may be better.

Question 13

Where can I brand my garments?

Accepted Answer

The most popular location is the left breast area, however we can brand your garments anywhere you would like where we can access with our embroidery machines. Often customers will have multiple locations embroidered to maximise their brand visibility.

Question 14

What branding methods to do you use?

Accepted Answer

Embroidery, digital transfer and vinyl print

Question 15

What size can I have my branding?

Accepted Answer

Large back prints can be as wide as 270mm

Question 16

Can you brand garments that I supply to you?

Accepted Answer

Yes, we are happy to provide this service.

Question 17

Do you charge for delivery?

Accepted Answer

Yes, although we do offer free delivery for orders over £100. All orders are delivered by professional couriers with full online tracking of your order available.

Question 18

How long will my order take to be delivered?

Accepted Answer

Our turnaround time for most orders is 5-10 working days from receipt of your artwork. If there are any unexpected delays we will inform you.

Question 19

How will my order be delivered?

Accepted Answer

We use DPD for our deliveries. They will message you a tracking link either the day before or on the morning of your scheduled delivery.

Question 20

Can I send my order to different addresses?

Accepted Answer

Yes, we often split orders for customers wishing to have their garments delivered to different addresses. Please let us know by either emailing info@wipeoutcreations.com or entering the details in the instructions box when placing your order.

Question 21

Do you deliver outside of the mainland UK?

Accepted Answer

No, we currently only deliver to mainland UK due to delivery costs.

Question 22

I’m not far from you, can I collect my order?

Accepted Answer

Yes, of course. We have lots of customers close to us that collect their branded garments. If you would like to collect your order please let us know in advance.

Question 23

Do you have size guides?

Accepted Answer

Yes, we are happy to provide any size guides you need for garments you’re interested in. Please email the team at info@wipeoutcreations.com with your request.

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